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Warranty Policy

WARRANTY POLICY

Rebel Engineering Products

Rebel Off road proudly offers a 5 year warranty on all RORE (Rebel Off Road Engineering) products. Our 5 year warranty covers you against defects in materials used to manufacture your product, workmanship, and broken components deemed to have failed under normal use. Due to the nature in which our products are being used off-road, RORE cannot be responsible for any chips, scratches or flaking to the finish under day to day use. Recon Coilover Kit orders are built to order, once placed, can not be cancelled. Additionally, RORE cannot be held financially responsible for any labor associated with installation or removal of your product related to warranty claims.

Rebel Off Road Engineering, LLC (RORE) covers a limited lifetime warranty ensuring the structure is free of material defects and workmanship, under proper installation and normal use and conditions. This warranty only applies to the original retail purchaser, the original installation of the product, and the original installation vehicle. This warranty does not cover removal or reinstallation of the product and is NON-TRANSFERRABLE. No retailer, reseller, dealer, or agent is authorized to make modifications, extensions, amendments, or additions to this warranty.

For products to be considered under the warranty policy, a warranty claim must be started with Rebel Off Road. Once a claim is submitted, all warranty items will be initially reviewed for eligibility utilizing customer provided information from the claim form. A Return Merchandise Authorization (RMA) will be assigned from an RORE to the customer after the initial analysis has been completed. Instructions for shipping the product safely to RORE will be provided with the RMA. Damages, rebuild, and cleaning fees may apply if the product is received without meeting shipping instruction requirements. Additionally, if the product is sent back to our manufacturing facility, the items will have a physical inspection to ensure it meets our criteria. The original purchaser is responsible for shipping expenses to return the defective product to RORE. If the product arrives at RORE and does not qualify for the warranty after a physical inspection, alternative options will be provided to the customer at that time.

RORE HAS THE RIGHT TO REFUSE/VOID A WARRANTY IF THE PRODUCT FALLS UNDER ANY OF THE VOID ACTIONS AS STATED BELOW; AND WILL NOT BE ELIGIBLE FOR EXCHANGE, REFUND OR WARRANTY CONSIDERATION.

ACTIONS THAT WILL VOID YOUR WARRANTY

  • IF PRODUCT WAS NOT PURCHASED DIRECTLY FROM RORE OR AUTHORIZED RORE RETAILER OR DISTRIBUTOR.
  • PROOF OF PURCHASE CANNOT BE PROVIDED.
  • INSTALLATION OF THE PRODUCT ON THE WRONG VEHICLE OR MODEL.
  • IF DETERMINED THAT PRODUCT OR INSTALLATION WAS MODIFIED, CHANGED, ALTERED OR CUSTOMIZED IN ANY WAY.
  • REINSTALLATION OF PRODUCT ON ALTERNATE VEHICLE.

Contact:
info@rebeloffroad.com
866-900-8841